Airline/Airport Agent & Aviation Management

Program Mapper: View course options for these programs, below.

Airline Customer Services Basic Certificate =18 units (1 to 2 semesters)

Airline Customer Services Advanced Certificate = 35 units (2 to 3 semesters)

Airline Customer Services Associate in Science Degree = minimum 60 units (2 years)

Airport Operations Basic Certificate = 18 Units (1 to 2 semesters)

Aviation Management Certificate = 35-36 units (2 to 3 semesters)

Aviation Management Associate in Science Degree = minimum 60 units (2 years)

There are no academic prerequisites or test to begin this program; however, there are job requirements that you should review before you begin your coursework. For example, you may need to pass a physical exam and a 10-year background check, and you may need a U.S. Passport. Some careers may have additional requirements such as the need to wear a uniform within specified guidelines such as conservative hairstyles and no visible tattoos. While each industry will have unique requirements, you may want to investigate your options or talk privately to the program coordinator if you have any personal concerns or questions.

Customer Service Agent

• Have a high school diploma or GED equivalent
• Have a valid driver’s license
• Be at least 18 years of age
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Pass a post offer pre-employment drug test
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass a physical agility test
• Be authorized to work in the US
• Possess entry-level computer skills
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

Baggage Handler

• Have a high school diploma or GED equivalent
• Have a valid driver’s license
• Be at least 18 years of age
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Pass a post offer pre-employment drug test
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Pass a physical agility test
• Be authorized to work in the US
• Possess basic computer skills
• Have strong verbal communication skills
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

Airport Security Manager

• Graduation from an accredited four (4) year college or university with major coursework in Management, Airway Science, Criminal Justice, Law Enforcement, Public Administration, Business Administration, or in a field related to the job, plus
• seven (7) years’ experience in airport operations, airport security or administering provisions of 49 Code of Federal Regulations (CFR) Part 1500 at a medium or large hub airport, two (2) years of which were in a lead or supervisory capacity.
• Experience may substitute for education up to four (4) years.
• Federally mandated security clearances.

Airport and Ground Operations Supervisor

• High School Diploma or General Education Diploma (GED)
• Must be at least 18 years old
• Three (3) years customer service, sales, airline experience, or one (1) year JetBlue Airways experience
• One (1) year airline supervision or lead experience
• Must be able to read, write, and speak English
• Must be able to give and receive verbal communication
• Must be certified and current in all responsible disciplines OR be able to attend and complete training within 30 days (or next available training session – but must be less than 60 days)
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Able to stand continuously up to four (4) hours at a time
• Ability to perform under pressure and fixed time constraints
• Good standing in Attendance, Performance and Safety
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Able to work with various forms of payment (cash, credit cards, travelers checks, etc.)
• Proficient knowledge in Microsoft Services and Company required software and application
• Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Preferred Experience and Qualifications
• Bilingual skills
• Two (2) years airline supervision or lead experience
• Knowledgeable in Airport Operations and/or Ground Operations
• Excellent time management and prioritization skills
• Excellent customer service skills
• Outstanding leadership capabilities, with ability to lead, train and motivate
• Ability to think creatively